At Janazon, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.

Return Eligibility

Return shipping is free. Janazon covers all return shipping costs for both defective and non-defective items.

You may request a return within 90 days of the delivery date.

To be eligible for a return:

Both defective and non-defective products are accepted

Items must be unused or lightly used

Items must be returned in reasonable condition

Proof of purchase is required

Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.

How to Request a Return

Step 1: Contact Us

Please contact us before returning any item.

Email: Contact@janazon.com

Phone: +1 (409) 941-2989

If the item is damaged or defective, please include clear photos and a brief description of the issue.

Step 2: Receive Return Instructions

Once your request is reviewed, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Step 3: Return the Item

After approval, return the item using a trackable shipping method.

A valid tracking number is required.

Accepted return methods may include:

Mail

Drop-off location

Refund Process

Returned items are inspected within 72 hours of receipt

Approved refunds are processed within 7 business days

Refunds are issued to the original payment method

Original shipping fees are included when applicable

No restocking fees are charged

Please note that it may take additional time for your bank or payment provider to post the refund.

Exchanges

We offer exchanges for eligible items within 90 days of delivery.

To request an exchange:

Contact us before returning the item

The item must meet the return eligibility requirements

If the requested replacement item is unavailable, you may choose to receive a full refund instead.

Incorrect, Defective, or Damaged Items

If you receive an item that is incorrect, defective, or damaged:

Contact us with a clear photo of the issue

No return is required in most cases

You may choose between a replacement or a full refund

Need help?

We provide customer support Monday to Friday, 9am to 6pm. If you have any questions, you can reach us at:

Address: 10 Stella Link Rd, Houston, TX 77025, United States

Phone: +1 409-941-2989

✉ Email: Contact@janazon.com