When will I receive my items?

Orders are processed within 1 business day (Monday–Friday). Once shipped, estimated delivery time is 1–3 business days.

After shipment, you will receive a confirmation email with tracking information.

If your order has not arrived within a reasonable time after the estimated delivery window, please contact us at Contact@janazon.com.

Where is my order?

You can track your order using the tracking link provided in your shipping confirmation email.

If you need assistance, please contact us and include your order number.

What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa

  • MasterCard

  • Discover

  • American Express

All payments are processed securely through our payment provider Stripe.

Do you ship internationally?

No. At this time, we ship only within the United States.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, please contact us as soon as possible.

  • If the order has not yet shipped, we may be able to update the address

  • If the order has already shipped, the package may need to be returned before reshipment can be arranged

What happens if my order is returned to sender?

If a package is returned to us due to an incorrect or incomplete address, please contact us. We will assist you with reshipping options once the item is received back at our facility.

What is your return policy?

You may request a return within 90 days of delivery, provided the item meets our return eligibility requirements.

To initiate a return, please email Contact@janazon.com before sending any item back.

For full details, please review our Return & Refund Policy.

How do I exchange an item?

To request an exchange, please contact us at Contact@janazon.com.
Once approved, we will provide instructions for returning the item and processing the exchange.

If the replacement item is unavailable, you may choose to receive a refund instead.

What should I do if my item arrives damaged?

If your item arrives damaged or defective:

  • Contact us with your order number

  • Include clear photos of the issue

In most cases, no return is required, and you may choose between a replacement or a full refund.

What if I received the wrong item?

We apologize for the inconvenience. Please email Contact@janazon.com with your order number and details of the issue. We will resolve the matter promptly.

I’m experiencing an issue with the website. What should I do?

If you encounter any technical issues or error messages while using our website, please contact us with details about the issue so we can assist you.

Customer Support

Our customer support team is available Monday to Friday, from 9:00 AM to 6:00 PM (local time).

You can contact us by email or phone during business hours, and we will respond as quickly as possible.

Address: 10 Stella Link Rd, Houston, TX 77025, United States

Phone:+14099412989

✉ Email: Contact@janazon.com