Shipping & Delivery Policy

Where Do We Deliver?

We currently ship to addresses within the United States only.

Shipping Cost

We offer Free Standard Shipping on all orders.

Order Processing & Delivery

  • Order Cut-off Time: 6:00 PM (local time), Monday–Friday

  • Handling Time: 1 business day (Monday–Friday)

  • Estimated Transit Time: 1–3 business days (Monday–Friday)

Orders placed after 6:00 PM or on weekends and holidays will be processed on the next business day.

Delivery times are estimates and may vary due to carrier delays or factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

If you have not received your order within a reasonable time after the estimated delivery window, please contact us for assistance.

Multiple Shipping Addresses

We do not support shipping to multiple addresses within a single order.

If you need items delivered to different locations, please place separate orders.

Returns & Exchanges

We accept returns within 90 days of delivery if unused and in
original condition.

If your item arrives damaged, email us with your order number and a photo.
We’ll do our best to resolve it.

For full details, visit our
Return Policy.

Customer Support

We’re available 24/7 for any inquiries.

Address: 10 Stella Link Rd, Houston, TX 77025, United States

Phone: +14099412989

✉ Email: Contact@janazon.com